Managing Business Operations

Students will learn how to leverage a firm’s operations to create value, drive financial performance, and generate customer satisfaction. This includes measuring the performance of business processes and then continuously improving them with such tools as Lean and Six Sigma. It also includes strategies to match supply with demand in services and manufacturing through demand forecasting, capacity planning, inventory management, and logistics for effective and coordinated supply chains. Best practices for managing and scheduling projects are also addressed. The interdependencies among operations, strategy, finance, marketing, and accounting are stressed throughout the course. Theory is grounded in practice with real examples drawn from financial services and banking, retail, healthcare, hospitality, transportation, manufacturing, and government.