Service Operations II

This course builds upon MGT 9702 Service Operations I by providingstudents with the appropriate tools and techniques to make operational decisions for improving business processes and service quality, planning and managing capacity, and designing and managing efficient and responsive supply chains. The goal of the course is to familiarize students with the use of decision tools that are applicable to universal business processes such as customer relationship management, order fulfillment, supply and logistics fulfillment, quality improvements, and capacity management in service-focused businesses.